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Microsoft Quick Assist is a built-in Windows tool that allows you to remotely assist another user by sharing their screen and controlling their PC securely.

How to Use Quick Assist for Remote Support

Step 1: Open Quick Assist

1. Press Win + S and type Quick Assist.
2. Click on the Quick Assist app to open it.

Step 2: Provide or Request Assistance

• If you want to help someone, click “Assist another person.”
• If you need help, enter the 6-digit security code provided by the helper.

Step 1: Enter the Code

1. Open Quick Assist and enter the 6-digit code provided by the IT Support Team.
2. Click “Submit.”

Step 2: Accept Remote Assistance

1. Click “Allow” to let the helper view your screen.
2. If full control is requested, click “Yes” to grant access.

Step 3: End the Session

• To stop remote access at any time, click End session.

If you want to take remote screen for the Helper Follow the below steps

Step 1: Generate a Security Code

1. Click on “Assist another person.”

1. Sign in with your Microsoft account if prompted.
2. A 6-digit code will be generated.

This code is for example .

1. Share this code with the person who needs help.

Step 2: Connect to the User’s Device

1. Once the user enters the code, they will see a request for screen sharing.
2. Select either “View screen” or “Take full control”.
3. Click Allow to establish the connection.

Step 3: Provide Remote Support

• Use the mouse and keyboard to navigate the user’s screen.
• Use the chat option in Quick Assist for communication.
• Once done, click End session to disconnect.